Safety & Driving 23

• Do I need a special driver's licence to drive in New Zealand?
• Do I need a special driver's licence to drive in Australia?
• Can a child seat or booster seat be fitted to the vehicle in Australia?
• Can a child seat or booster seat be fitted to the vehicle in New Zealand?
• Can we bring our own child seat or booster seat when we hire a campervan in New Zealand?

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About your campervan 26

• Will my campervan come with a hair dryer?
• Will my campervan have an iron and ironing board?
• Will my campervan have a tow-bar?
• Will my campervan have a power socket?
• Will my campervan have wheelchair access?

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Campervan 'how-to' operational video's Australia 29

• How to use the Driving & Cab (Toyota)
• How to use the Driving & Cab (Mercedes)
• How to use the Driving & Cab (Swivel Seats)
• How to use the LPG Bottle
• How to use the LPG Stove Top (2-3 burner)

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Campervan 'how-to' operational video's New Zealand 22

• How to use the Driving & Cab (Toyota)
• How to use the Driving & Cab (Mercedes)
• How to use the Driving & Cab (Swivel Seats)
• How to use the LPG Bottle
• How to use the LPG Stove Top (2-3 burner)

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Wi-Fi 2

• Do you offer Wi-Fi for my hire in New Zealand?
• Do you offer Wi-Fi for my hire in Australia?

Preparing for Arrival 6

• Does every driver have to be there on pick up of the campervan?
• What time should we arrive to collect our campervan?
• What should I expect on arrival?
• If our flight arrives late, can I pick up after hours?
• Can we leave/collect our campervan at the airport or can you deliver it?

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Before you Return 7

• When do I need to return my campervan?
• Do I have to return my campervan with a full gas bottle and fuel tank?
• Do I have to empty the waste water and toilet cassette?
• Can we return our campervan before the branch opens?
• What do we need to do prior to returning our vehicle?

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New Zealand Branches 4

• Auckland
• Christchurch
• Queenstown
• Do you provide airport transfers?

Australia Branches 10

• Adelaide
• Alice Springs
• Brisbane
• Broome
• Cairns

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Assistance Required 5

• What do I do if I have an accident in my campervan in New Zealand?
• What do I do if I have an accident in my campervan in Australia?
• What if my campervan needs repairs?
• Do you provide assistance while we are on the road in New Zealand?
• Do you provide vehicle assistance while we are out on the road in Australia?

Where to Stay 4

• Do I need to stay at campground/holiday park?
• How long can I 'freedom camp' for?
• Why do I need to go to a campsite?
• Do we have to book campgrounds in advance of our arrival?

Dump Stations 1

• How often should we dump our waste?

Ferries in New Zealand 1

• Do I need to book a ferry crossing in New Zealand?

Toll roads 2

• Toll roads in New Zealand
• Toll roads in Australia

Vehicle Rental 9

• What is included in my New Zealand campervan rental rate?
• What is included in my Australian campervan rental rate?
• What is the minimal rental period?
• Do we pay Goods & Services Tax?
• How are the rental (hire) days charged?

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Fees & Charges 10

• What are the location/one-way fees for my New Zealand rental?
• What are the location/one-way fees for my Australian rental?
• Are there any additional fees for picking up my campervan on a public holiday in New Zealand?
• Are there any additional fees for collecting my campervan on a public holiday in Australia?
• What is the Credit Card Authority?

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Discounts 2

• Do multiple campervan rentals qualify for discount, including if bookings are in two countries?
• Do you offer long hire discounts?

Liability and Liability Reduction Option 6

• What is Vehicle liability?
• What is the Liability Deposit for Australian rentals?
• Is the Liability Deposit refundable for Australian rentals?
• What is the High Road or Value Pack?
• What is the credit card administration fee in New Zealand?

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Changes/Cancellations to Booking 5

• Can I change the drop-off destination during my hire?
• Can I change the campervan that I originally booked?
• What happens if I cancel my Australian booking - what are the cancellation fees?
• What happens if I cancel my New Zealand booking - what are the cancellation fees?
• Can I change the return date during my hire?

Additional Products and Services 2

• What does the Refuelling Pack include?
• Are there additional fees for extra drivers?